Connecting You To Your World
Lumos Networks provides high-speed fiber internet, wall-to-wall Wi-Fi, voice, and streaming TV services to residential and small business customers in VA as well as in NC, where we’re known as NorthState.
But we are more than your average internet company. Our customers enjoy the fastest fiber speeds available built on a network they can truly count on – all backed by local, expert customer care teams. We know that fast, reliable internet is what you need to stay connected to the things that matter. And your connection is our commitment.
Lumos Networks and NorthState are a part of Segra, one of the largest independent fiber bandwidth companies in the U.S, headquartered in Charlotte, NC.
Our Story
Lumos Networks began providing local telephone service in 1897 and has a reputation for delivering innovative telecommunications services and outstanding customer support.
In 2011, after decades of providing leading-edge wireline and wireless solutions, the Lumos Networks brand was created to focus specifically on Fiber-based residential and small business applications. By 2017, Lumos Networks had become part of EQT Infrastructure, and in early 2018, merged with Spirit Communications. In 2019, the companies combined to form Segra, one of the largest independent telecommunications companies in the U.S., and our regulated, local exchange markets retained the name Lumos Networks.
Our innovation as a first-to-market telecommunications industry leader is legendary. Lumos Networks was the first and only provider in our markets to provide high-definition IPTV services, and the first to reach 20 Mbps broadband speeds, which we soon followed with the first GIG (1,000 Mbps) service. We were the first to offer symmetrical GIG speed broadband, and recently became the first to introduce business-class Internet profiles of two, four, and eight GIG symmetrical speed services.
This innovation has made Lumos Networks so much more than the local phone company. More than half of our local
exchange carrier network is now fiber-based, and our advanced services include Gigabit Fast Fiber Internet, managed Wi-Fi, digital television, and digital voice services.
Simply put, our story is this – Lumos Networks delivers state-of-the-art communications services on a high-speed fiber optics network. We have a passion for innovative solutions and a commitment to outstanding customer and community support.
Our Mission
Lumos Networks is a trusted Telecommunication services provider. We promise to connect you to your world by offering and supporting innovative, next generation telecommunication services over an advanced fiber-optic network.
Our Guiding Principles:
• Adhere to the highest levels of honest, ethical, and professional standards
• Build long standing relationships by delivering genuine, positive customer experiences
• Enhance our local quality of life by being responsible, involved community stewards
• Consistently deliver technology that excites and provide service that excels
• Embrace a culture where employees can grow both personally and professionally