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Director of Customer Care

Stephanie Houghtaling leads the Care and Service Delivery teams for Lumos Networks and NorthState, both divisions of Segra. Stephanie brings a wealth of connectivity call center experience to the leadership team from her roles at Western Wireless and T-Mobile and, for the last 15 years, she has been instrumental in the success of the call center at NorthState. Stephanie calls the Piedmont Triad of NC home and holds a PMP certification, a B.A. from East Carolina University, and a master’s degree in Sociology from Georgia State University.