Our Mission

Provide next generation communication solutions over an ever expanding advanced fiber optics network while:
  • Continuing to be the leader in addressed market share and customer satisfaction
  • Achieving top-tier return on investment for shareholders in terms of EBITDA margin
  • Providing an environment where employees can excel and be rewarded for exceptional team and individual performance

Our Core Values

Customer-first

  • Pursue excellence as defined by our customers
  • Recognize that customer satisfaction is each employee's responsibility
  • Exceed expectations of customers and partners
  • Continually question how actions will impact our customers
  • Strive to deliver the highest value to our customers

Integrity

  • Be rigorously honest and truthful in all of our dealings
  • Maintain high ethical standards
  • "Walk the talk", our actions match our words

Teamwork

  • Commit to the success of the team
  • Take accountability for team results
  • Meet all comittments made to the team
  • Accept the obligation to perform at your personal best
  • Trust and have confidence in your teammates to perform
  • Communicate openly and constructively with team members
  • Treat others with respect at all times
  • Approach decisions from a consolidated Company perspective
  • Support team decisions, once reached

Continuous Growth

  • Strive for continuous improvement in efficiency and effectiveness in all that we do
  • Ensure processes have been thoroughly developed and tested prior to implementation
  • Rigorously review our processes to identify potential areas of improvement

Ownership

  • Accept responsibility for delivery on comittments
  • Ensure that encountered problems are resolved in a satisfactory and timely manner
  • Own the customer's problem until it is resolved
  • Act as if the business were your own

Employee Growth

  • Foster personal and professional development
  • Maintain a supportive and healthy work environment
  • Encourage balance between work, family, friends, and community
  • Respect the value that individual differences offer
Lumos Networks provides fiber internet, voice, and IP connectivity over a dense fiber-based network serving enterprise and carrier customers in areas around and including Roanoake, VA, Richmond, VA, Daleville, VA, Waynesboro, VA, Hampton Roads, VA, Virginia Beach, VA, Lynchburg, VA, Charleston, WV, Huntington, WV, Beckley, WV, Parkersburg, WV, Clarksburg, WV, Morgantown, WV, Wheeling, WV, Pittsburgh, PA, Harrisburg, PA, Altoona, PA, Hagerstown, MD, and Washington, D.C.