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So far lumossplash has created 21 blog entries.

Lumos Networks Security Reminders


Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords. Lumos Networks will never ask for personal information via email or when you log on. To securely end your online sessions, log off after every session. Use antivirus software and

Lumos Networks Security Reminders2019-02-14T18:12:30+00:00

Property Tax Pass Through Related Questions


What is a property tax pass-through? A property tax pass through is a monthly fee applied to enterprise, carrier, and residential & small business customers in states within the Lumos Networks footprint. This fee allows for the recovery of a portion of the property taxes imposed by state and local jurisdictions on upgraded Lumos

Property Tax Pass Through Related Questions2019-03-20T19:55:38+00:00

eBill FAQs


You've got questions about the Lumos Networks eBilling service; we've got answers. Learn how the service works, how to manage your account online and see how Lumos Networks looks after privacy and security. And if you can't find the answer to your question, contact us at HELP@LUMOSNET.COM or 1-855-GO-LUMOS. Q: What does this service cost? A: Lumos

eBill FAQs2019-02-20T20:51:34+00:00

Understanding Your Bill


Now your bill is easier to read and to understand. Click on the image for an overview of some of the changes in the way billing information is now displayed. Property Tax pass-through Lumos Networks customers will see a property tax pass-through on their monthly recurring charges added to their monthly billing statement (or

Understanding Your Bill2019-03-20T20:02:23+00:00

User Roles and Permissions FAQ


Who can manage user permissions (roles) for my account? If your Lumos Networks account has multiple users who have linked to it, there could be one or more users assigned as the “Account Manager” who can manage and change user roles for the account. The features that are viewable by a user will be

User Roles and Permissions FAQ2019-02-20T20:52:40+00:00

WiFi and Broadband Tip Sheet


WI-FI NOTES In the Wi-Fi sheet it mentions frequency of the router/gateway, 2.4 GHz or 5 GHz. It is recommended that an apartment or condominium type of housing the setting should be 5 GHz to avoid any possible interference with other devices that commonly operate in the 2.4 GHz frequency range. Even though you may not

WiFi and Broadband Tip Sheet2019-02-20T20:53:33+00:00

NetVideo Requirements


Minimum System Requirements: DISNEY & ESPN MEDIA NETWORKS BROADBAND TECHNICAL INFO MINIMUM SPEC. COMPARISON ESPN360: PC  Hard Drive Space: N/A H Processor Space: 500 Mhz (or AMD equivalent) Memory: 256 MB RAM OS’s Supported: Windows 2000 and greater Browsers Supported: Internet Explorer 5 or greater; Mozilla Firefox Additional Requirements: Flash player 8.0

NetVideo Requirements2019-02-07T19:28:48+00:00

Optimizing Your Lumos Networks Wireless Internet Experience


Going wireless generally requires connecting an internet “access point” to a wireless router, which sends a signal through the air.  Any device within range can pull the signal from the air and access the internet. Without any obstructions, wireless signals can reach up to 300 feet, but unless you live or work in a space with no walls,

Optimizing Your Lumos Networks Wireless Internet Experience2019-02-07T19:24:40+00:00

Universal Service Plan for Lifeline Assistance


Lifeline Assistance is a federal benefit that helps eligible individuals pay for basic local telephone and broadband service. An eligible customer may receive the Lifeline discount on either a wireline, wireless, or qualifying broadband, but the discount is available for only one of these connections per household. Lifeline is non-transferable. Eligible customers can receive

Universal Service Plan for Lifeline Assistance2019-02-07T19:13:03+00:00