IP Voice

IP Voice from Lumos Networks provides a converged voice and data platform to connect your network and create transport efficiency. Businesses benefit from flexible services, expanded local calling plans, competitive long distance rates and 24×7 monitoring. Plus, you get local, dedicated people who can customize the right services for your business and be available for support and implementation whenever you need it.

IP Voice

Call 855-GO-LUMOS

Cloud Voice IP Business Phones

Find the right solution for your business needs.

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Cloud Fax

Cloud Fax is an advance IP Fax System which delivers secure HIPPA Compliant faxes over the Internet.

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Simultaneous Ring

Making call management simple. One call can ring them all. Let Simultaneous Ring simplify managing your business calls. Your clients and co-workers, even your family, can reach you wherever you go – with just one call. They dial one number and up to 6 numbers ring at once – your home, work or wireless or anywhere else you might be.

This inexpensive call management tool is more efficient than other “find me” services that make the caller wait while multiple phones ring sequentially, trying to find you. With Simultaneous Ring, all the phones are ringing at the same time, eliminating any extra waiting time for your callers

You’ll never need to juggle phones again or miss another important call. Just call a Customer Service representative at 611 or 855-GO-LUMOS.

Voicemail Messaging

Lumos Networks voicemail unifies your messaging by delivering voicemail to your email mailbox and includes the following capabilities:

Voice Mailbox Size

Voice mailbox size – 30 minutes
Message length – 10 minutes maximum
Message storage – 15 days for new and saved messages

Message Type

Voice message
WAV file to email

Message Length

Voicemail message – 10 minute maximum
Greeting message – 2 minutes

Mailbox Management

Record personalized name
Record audio greetings
Regular voicemail greetings
Set number of rings
Message notification via email or text (but not both)
Email and any phone retrieval
Press 0 for operator
Voicemail alias numbers
Greeting-only mode
Escape number *

Message Management

Play/pause
Play message envelope (date, time, caller ID)
Save/delete messages
Purge all messages at once
Skip forward/backward in message
Jump to previous/next message
Reply to messages
Compose messages
Forward voice messages *
Urgent/confidential messages *
Distribution lists *

* Enabled for business customers

Conference Solutions

Meet-Me Conferencing keeps you connected and provides a full range of secure, high quality voice conferencing capabilities, from simple reservation-less conferencing to enterprise-class conference scheduling, hosting many callers.

Unlimited calls with local access number – callers pay for long distance saving you money
HD Voice (G.722) – High quality voice reduces meeting fatigue
Large Meeting Support – up to 294 participants
Easier Scheduling – Microsoft Outlook add-on provides integrated scheduling options
Web-based Moderator Client – Moderators can login from anywhere to view and manage participants
Reduce travel expense and increase communication effectiveness

Meet-Me Conferencing is cloud-based, scalable and cost effective. A full range of moderator controls are available with add/mute/remove participants, record audio, set lecture mode and more. Also available is a Microsoft Outlook Add-In allowing you to perform virtually all tasks within Outlook.

Enhanced PRI

If you need PRI service for your existing PBX, but want to move up to the advantages of IP Voice without the cost of upgrading to an IP PBX, then consider Enhanced PRI from Lumos℠ that supports up to 46 channels and be delivered across T1s or your Metro Ethernet transport. Our equipment translates the IP signal so a non-IP PBX can be used for termination of the PRI, plus we can support fax or other business lines on the same equipment and provide burstable, synchronous Internet bandwidth without additional transport.

Unique local calling plan covering the entire Lumos℠ footprint
Saves you money since there are no extra costs for bandwidth transport
Upgrade to IP services without the expense of an IP PBX
Free Calling Name Delivery

SIP Trunking

LUMOS NETWORKS IS COMPLIANT TESTED BY AVAYA FOR COMPATIBILITY WITH AVAYA IP OFFICE 8.1

Lumos Networks has been selected by Avaya, Inc. as a DevConnect Technology Partner. The Avaya DevConnect program certifies SIP Trunking for reliability and promotes solutions that are compatible with standards-based Avaya equipment. SIP Trunking from Lumos Networks is ideal for businesses that have acquired or looking to purchase IP-equipped PBX and key systems. Unlike traditional channelized trunking, SIP Trunking allows for dynamic allocation between Internet access, Wide Area Network (WAN) connectivity and voice. Through DevConnect Compliance Testing, Lumos Networks SIP Trunking has earned “Avaya Compliant” status with Avaya’s IP Office.

Lumos Networks provides a technically advanced SIP Trunking product that The Avaya DevConnect Trusted badge graphic. allows cu The Avaya DevConnect Technology Partner badge. stomers to use their connectivity efficiently by sharing the same circuit for voice, Internet and Wide Area Networking. Lumos Networks SIP Trunking also provides business continuity features that allow automatic re-routing of calls in the case of dangerous weather or other threatening emergency.

For more information on the Avaya DevConnect program, visit WWW.AVAYA.COM/DEVCONNECT.

Cost effective using the same transport for calls and burstable dedicated bandwidth with delivery over T-1s or Metro Ethernet
Easy to manage, connecting via broadband connection to your LAN and IP PBX/Key system
Provides multiple DID numbersover a fewer number of SIP Trunks, allowing multiple voice sessions on a broadband pipe using an IP-enabled PBX or key system
Unique expanded local callingover the entire Lumos Networks footprint reducing toll costs
Easy scalability for future growth – the number of trunks you add is determined by the available bandwidth of your connection.
Burstable dedicated Internet – as call flow changes, bandwidth is dynamically allocated between voice calls and Internet to maximize available Internet bandwidth on the shared transport circuit.
Quality of Service (QoS) gives voice traffic priority over data/Internet ensuring call quality
Free caller id and call waiting

Certified IP PBX Devices

Adtran 7100
Asterisk
Avaya IP Office
Cisco Unified Communications Manager (Call manager)
Cisco Unified Communications Manager Express (Call manager Express)
Cisco Unified Communications 500 Series for Small Business (UC-500)
Cisco UC-500
NEC SV8100
Sipxecs
Toshiba Strata

Call today to start investing in transport efficiency and network flexibility!

Call 855-GO-LUMOS to learn more.

Lumos Networks currently supports the following IP PBX devices. If your IP PBX system is not listed below, contact us to arrange for a free 30 day trial to check for compatibility and certification.

Long Distance

Choose the right long distance plan to meet your business needs. Our competitive rates come in easy-to-understand plans with no hidden costs or fine print – and all with the convenience of one simple bill.*

Bundle your local and long distance service, and choose our unlimited flat-rate long distance plan or a competitive usage-based plan where you only pay for the time you actually use.

Business 1+ Plans

Business Advantage Long Distance Includes calls to the contiguous U.S., Canada, Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico. No monthly fee.

Unlimited Long Distance Bundle This unlimited plan is only available with an associated eligible bundle. Monthly fee is included in the access line charges. Unlimited calling includes calls to the contiguous U.S., Canada, Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico. Only available for business access-line voice service and is not intended for shared trunks, Internet and/or data use. Lumos Networks reserves the right to change unlimited long distance packages to usage based rate long distance packages when abusive practices or data use is suspected.

Dedicated Long Distance – Business

12 Channels on a T1 required – No monthly fee – includes calls to the contiguous U.S., Canada, Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico.

Dedicated 800 Long Distance – Business No monthly fee – includes calls from the contiguous U.S., Canada, Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico.

High Volume Long Distance Minimum of 20,000 minutes of use monthly – includes calls to contiguous U.S., Canada, Alaska, Hawaii, U.S. Virgin Islands and Puerto Rico. No monthly fee.

Personal 800 # Service No monthly recurring charge.

Account Codes

Non-verified account codes require an account code to be entered, but you determine what code to use. Assign and track your own account codes for as many clients or customers as you choose.
Verified account code service is offered for a monthly fee of $5 per account. With verified account codes, a code is pre-assigned and only allows long distance calls when the correct code is entered.
Account Codes must accompany a Lumos Networks long distance plan (options listed above).

International Calling

Lumos Networks offers low, competitive international rates to countries that customers call most often. Low, flat rates, 24 hours a day, 7 days a week with no minimum monthly usage requirements.

International Long Distance Rates

Service Agreement

By enrolling in, using, or paying for Lumos Networks Interstate or International Long Distance service, you agree to the prices, charges, terms and conditions in the linked agreement. If you do not agree, do not use the services and cancel immediately by calling 611 or 855-GO-LUMOS.

Interstate & International Long Distance Service Agreement

*Lumos Networks long distance is only available for Lumos Networks local telephone service customers.

Integrated Access

Business agility meets affordability. Lumos Networks’ Integrated Access business solution integrates local IP voice, long distance, voicemail, and broadband access into a cost-effective T-1 level package. Integrated Access is ideal for small to medium businesses that need a more robust communication solution that provides the reliability of dedicated symmetrical Internet bandwidth and a flexible voice platform without the costly investment in new phones or equipment. Whether you have five lines with analog phones and DSL or a key system, Integrated Access over T-1 with dedicated Internet will work with what you have.on to change this text.

Integrated Access Features:

Desirable T-1 level transport with symmetrical Internet
Unique free local calling across entire Lumos Networks footprint reducing long distance charges
Integrated Access Local Calling city listing
Up to 23 simultaneous calls while still providing 768k of Dedicated Internet
As phones become idle, more bandwidth is made available
Also available in 3M or 4.5M T-1 level speeds
Uses your existing phones or equipment
Free calling features and voicemail
PRI over IAD supports up to 1,000 DIDs with up to 46 channels

Integrated Access Features:

Desirable T-1 level transport with symmetrical Internet
Unique free local calling across entire Lumos Networks footprint reducing long distance charges
Integrated Access Local Calling city listing
Up to 23 simultaneous calls while still providing 768k of Dedicated Internet
As phones become idle, more bandwidth is made available
Also available in 3M or 4.5M T-1 level speeds
Uses your existing phones or equipment
Free calling features and voicemail
PRI over IAD supports up to 1,000 DIDs with up to 46 channels

With Lumos Networks Integrated Access, you get a flexible and scalable solution that delivers investment protection over time with lower operating expenses, easier central call management, burstable speeds, and toll savings.

Extended Dialing Plan

One of the many benefits of Lumos Networks IP Voice Services is the Lumos Extended Dialing Plan. By signing up for Lumos Networks IP Voice phone service you automatically are put on the Lumos℠ Extended Dialing Plan, a plan that allows you to call anywhere within the Lumos℠ Voice footprint as a local call.