IP Voice
Cloud Voice
Take your voice service into the future. Boost your business with the advanced features of Lumos Networks Cloud Voice®.
Cloud Voice gives you the convenience of traditional phone service and packs in a variety of advanced features, messaging and more by using your fiber connection. This powerful phone system requires no up-front equipment costs or infrastructure investments, and, because it works like a traditional phone, there is no learning curve to start using it properly.
Cloud Voice from Lumos Networks features a per-user pricing model, making it ideal for companies that don’t have their own internal IT team. This model means you only pay for what you need.
A single monthly fee from our tiered service plan covers:
- A user license
- IP Telephone Set
- Warranty and ongoing maintenance
- Security Patches
- Upgrade implementation
With Cloud Voice, you’ll have unparalleled flexibility, enabling you and your employees to communicate from anywhere. Your tailored voice solutions are hosted in the cloud, and your data is stored on a secure server that is connected through the Internet. This allows us to replace the traditional Private Branch Exchange (PBX) with a hosted Internet Protocol Voice services.
Once you’ve implemented Cloud Voice, you’ll quickly notice an increase in employee productivity. Your staff can communicate with each other and customers from virtually any device and location, meaning everyone is accessible from different offices, out in the field, during travel or while working remotely.
Lumos Network’s Cloud Voice service is scalable by design, so if your business needs change, we make it easy to keep up with your new communications needs. Our highly skilled technicians provide top-shelf installation and management, and our 24/7 support staff and customer service are always available to answer and questions and solve any problems.
Your service comes with a variety of other features, such as:
- Integrated voice and email solutions
- Optional automated attendant
- Voicemail sent directly to your email inbox
- And much more!
Cloud Voice® is a trademark of North State Telephone Company or its affiliates, registered in the U.S.
Cloud Voice IP Business Phones
Find the right solution for your business needs.
Cloud Fax
Cloud Fax is an advance IP Fax System which delivers secure HIPPA Compliant faxes over the Internet.
Simultaneous Ring
Making call management simple. One call can ring them all. Let Simultaneous Ring simplify managing your business calls. Your clients and co-workers, even your family, can reach you wherever you go – with just one call. They dial one number and up to 6 numbers ring at once – your home, work or wireless or anywhere else you might be.
This inexpensive call management tool is more efficient than other “find me” services that make the caller wait while multiple phones ring sequentially, trying to find you. With Simultaneous Ring, all the phones are ringing at the same time, eliminating any extra waiting time for your callers
You’ll never need to juggle phones again or miss another important call. Just call a Customer Service representative at 611 or 855-GO-LUMOS.
Voicemail Messaging
Lumos Networks voicemail unifies your messaging by delivering voicemail to your email mailbox and includes the following capabilities:
Conference Solutions
Meet-Me Conferencing keeps you connected and provides a full range of secure, high quality voice conferencing capabilities, from simple reservation-less conferencing to enterprise-class conference scheduling, hosting many callers.
- Unlimited calls with local access number – callers pay for long distance saving you money
- HD Voice (G.722) – High quality voice reduces meeting fatigue
- Large Meeting Support – up to 294 participants
- Easier Scheduling – Microsoft Outlook add-on provides integrated scheduling options
- Web-based Moderator Client – Moderators can login from anywhere to view and manage participants
- Reduce travel expense and increase communication effectiveness
Meet-Me Conferencing is cloud-based, scalable and cost effective. A full range of moderator controls are available with add/mute/remove participants, record audio, set lecture mode and more. Also available is a Microsoft Outlook Add-In allowing you to perform virtually all tasks within Outlook.
Enhanced PRI
If you need PRI service for your existing PBX, but want to move up to the advantages of IP Voice without the cost of upgrading to an IP PBX, then consider Enhanced PRI from Lumos℠ that supports up to 46 channels and be delivered across T1s or your Metro Ethernet transport. Our equipment translates the IP signal so a non-IP PBX can be used for termination of the PRI, plus we can support fax or other business lines on the same equipment and provide burstable, synchronous Internet bandwidth without additional transport.
- Unique local calling plan covering the entire Lumos℠ footprint
- Saves you money since there are no extra costs for bandwidth transport
- Upgrade to IP services without the expense of an IP PBX
- Free Calling Name Delivery
SIP Trunking
LUMOS NETWORKS IS COMPLIANT TESTED BY AVAYA FOR COMPATIBILITY WITH AVAYA IP OFFICE 8.1
Lumos Networks has been selected by Avaya, Inc. as a DevConnect Technology Partner. The Avaya DevConnect program certifies SIP Trunking for reliability and promotes solutions that are compatible with standards-based Avaya equipment. SIP Trunking from Lumos Networks is ideal for businesses that have acquired or looking to purchase IP-equipped PBX and key systems. Unlike traditional channelized trunking, SIP Trunking allows for dynamic allocation between Internet access, Wide Area Network (WAN) connectivity and voice. Through DevConnect Compliance Testing, Lumos Networks SIP Trunking has earned “Avaya Compliant” status with Avaya’s IP Office.
Lumos Networks provides a technically advanced SIP Trunking product that 
allows cu
stomers to use their connectivity efficiently by sharing the same circuit for voice, Internet and Wide Area Networking. Lumos Networks SIP Trunking also provides business continuity features that allow automatic re-routing of calls in the case of dangerous weather or other threatening emergency.
For more information on the Avaya DevConnect program, visit WWW.AVAYA.COM/DEVCONNECT.
Lumos Networks currently supports the following IP PBX devices. If your IP PBX system is not listed below, contact us to arrange for a free 30 day trial to check for compatibility and certification.
Long Distance
Choose the right long distance plan to meet your business needs. Our competitive rates come in easy-to-understand plans with no hidden costs or fine print – and all with the convenience of one simple bill.*
Bundle your local and long distance service, and choose our unlimited flat-rate long distance plan or a competitive usage-based plan where you only pay for the time you actually use.
Integrated Access
Business agility meets affordability. Lumos Networks’ Integrated Access business solution integrates local IP voice, long distance, voicemail, and broadband access into a cost-effective T-1 level package. Integrated Access is ideal for small to medium businesses that need a more robust communication solution that provides the reliability of dedicated symmetrical Internet bandwidth and a flexible voice platform without the costly investment in new phones or equipment. Whether you have five lines with analog phones and DSL or a key system, Integrated Access over T-1 with dedicated Internet will work with what you have.on to change this text.
With Lumos Networks Integrated Access, you get a flexible and scalable solution that delivers investment protection over time with lower operating expenses, easier central call management, burstable speeds, and toll savings.
Extended Dialing Plan
One of the many benefits of Lumos Networks IP Voice Services is the Lumos Extended Dialing Plan. By signing up for Lumos Networks IP Voice phone service you automatically are put on the Lumos℠ Extended Dialing Plan, a plan that allows you to call anywhere within the Lumos℠ Voice footprint as a local call.