As the Coronavirus (COVID-19) pandemic evolves, our top priority is to ensure the health and safety of our customers and our employees, while at the same time maintaining our high-level of customer service and retail convenience.
Lumos Networks encourages adherence to social distancing guidelines provided by the CDC. Therefore, we have implemented alternative payment options for our customers:
– Payments by credit card may be made by calling 1-855-GO-LUMOS. There is NO FEE for payments by phone during this pandemic.
– Payments can also be made online using My Account, by going to: https://rsb.lumosnetworks.com/myaccount
– For payment by checks, please use our payment drop box outside our stores. You may also use the TEMPORARY DROPBOX just inside the store entrance.
– If you are visiting one of our retail stores to return or exchange equipment, please place the item in the bags provided.
Thank you in advance for your assistance in complying with CDC initiatives, and helping us keep our community as safe as possible.