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For immediate release

Wednesday, September 18, 2013
Lumos Networks Launches Hosted Call Center

WAYNESBORO, VA – Lumos Networks Corp.  (NASDAQ:LMOS), a leading provider of fiber-based bandwidth infrastructure & IP Services in key mid-Atlantic markets, today launched  its cloud-based hosted call center solution, which provides best-in-class Automated Call Distribution (ACD), Integrated Voice Response, and call reporting to help organizations manage call volumes more effectively and efficiently. The service operates over Lumos’ carrier-grade, premium optical network, which provides high-speed, resilient access to the call-center cloud service. The offering is available immediately across Lumos Networks’ Mid-Atlantic footprint.

“Hosted Call Center allows our customers to offload the expense and management of a call center PBX infrastructure, so they can focus on their core business instead and concentrate on customer interaction. Customers get a virtual, resilient call center at their finger tips that can scale on demand to match their business needs,” said Lumos Networks Vice President of Product Management & Engineering Craig Drinkhall.  

The Hosted Call Center solution is based on the BroadSoft Call Center Express platform and can improve call handling in any call environment – basic or complex, with or without a traditional call center.

Lumos is using the Hosted Call Center service for its own customer care organization and network operations center, which include 19 call teams and several 800 numbers. In July, the Hosted Call Center processed 25,000 total calls to support these operations.

“Not only has the Hosted Call Center eliminated the support complexity associated with a premise-based solution, it has helped us strengthen our customer care operations,” said Chief Revenue Officer Joe McCourt. “The reporting provided by the service has directly improved the efficiency and quality of our customer care model.”For more information about Lumos Networks and its host of products and services including Hosted Call Center, please visit, e-mail or call 800-262-2200.

About Lumos Networks

Lumos Networks is a leading fiber-based service provider in the Mid-Atlantic region serving Carrier, Enterprise and Data Center customers, offering end-to-end connectivity in 27 markets in Virginia, West Virginia, North Carolina, Pennsylvania, Maryland, Ohio and Kentucky. With a fiber network of 11,028 fiber route miles and 517,244 total fiber strand miles, Lumos Networks connects 1,310 unique Fiber to the Cell sites, 1,685 total FTTC connections, 2,230 on-net buildings and approximately 3,500 total on-net locations. The Company also connects 44 total data centers, including three data centers acquired from DC74 (now named Lumos Data Centers), two acquired from Clarity Communications and seven company owned co-location facilities. In 2016, Lumos Networks generated over $123 million in Data revenue over our fiber network. Detailed information about Lumos Networks is available at

Lumos Networks provides fiber internet, voice, and IP connectivity over a dense fiber-based network serving enterprise and carrier customers in areas around and including Roanoake, VA, Richmond, VA, Daleville, VA, Waynesboro, VA, Hampton Roads, VA, Virginia Beach, VA, Lynchburg, VA, Charleston, WV, Huntington, WV, Beckley, WV, Parkersburg, WV, Clarksburg, WV, Morgantown, WV, Wheeling, WV, Pittsburgh, PA, Harrisburg, PA, Altoona, PA, Hagerstown, MD, and Washington, D.C.