PRESS RELEASE


Media Contact
James Nester
Vice President of Marketing & Public Affairs
(304) 414-4667
nesterj@lumosnet.com

For immediate release

Wednesday, September 18, 2013
Lumos Networks Launches Hosted Call Center

WAYNESBORO, VA – Lumos Networks Corp.  (NASDAQ:LMOS), a leading provider of fiber-based bandwidth infrastructure & IP Services in key mid-Atlantic markets, today launched  its cloud-based hosted call center solution, which provides best-in-class Automated Call Distribution (ACD), Integrated Voice Response, and call reporting to help organizations manage call volumes more effectively and efficiently. The service operates over Lumos’ carrier-grade, premium optical network, which provides high-speed, resilient access to the call-center cloud service. The offering is available immediately across Lumos Networks’ Mid-Atlantic footprint.

“Hosted Call Center allows our customers to offload the expense and management of a call center PBX infrastructure, so they can focus on their core business instead and concentrate on customer interaction. Customers get a virtual, resilient call center at their finger tips that can scale on demand to match their business needs,” said Lumos Networks Vice President of Product Management & Engineering Craig Drinkhall.  

The Hosted Call Center solution is based on the BroadSoft Call Center Express platform and can improve call handling in any call environment – basic or complex, with or without a traditional call center.

Lumos is using the Hosted Call Center service for its own customer care organization and network operations center, which include 19 call teams and several 800 numbers. In July, the Hosted Call Center processed 25,000 total calls to support these operations.

“Not only has the Hosted Call Center eliminated the support complexity associated with a premise-based solution, it has helped us strengthen our customer care operations,” said Chief Revenue Officer Joe McCourt. “The reporting provided by the service has directly improved the efficiency and quality of our customer care model.”For more information about Lumos Networks and its host of products and services including Hosted Call Center, please visit www.lumosnetworks.com, e-mail businesssolutions@lumosnet.com or call 800-262-2200.

About the Combination of Spirit Communications and Lumos Networks

The combination of Spirit Communications and Lumos Networks creates a super-regional fiber bandwidth network with over 21,000 miles of fiber and more than 9,000 on-net locations across nine states in the Mid-Atlantic and Southeast United States. The new entity offers a full range of Ethernet, MPLS, dark fiber, advanced voice and cloud services to thousands of carrier, enterprise, data center and government customers. The entity also connects 44 total data centers, including 12 co-location and data centers. More information: is available at www.lumosnetworks.com. and www.spiritcom.com.

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Lumos Networks provides fiber internet, voice, and IP connectivity over a dense fiber-based network serving enterprise and carrier customers in areas around and including Roanoake, VA, Richmond, VA, Daleville, VA, Waynesboro, VA, Hampton Roads, VA, Virginia Beach, VA, Lynchburg, VA, Charleston, WV, Huntington, WV, Beckley, WV, Parkersburg, WV, Clarksburg, WV, Morgantown, WV, Wheeling, WV, Pittsburgh, PA, Harrisburg, PA, Altoona, PA, Hagerstown, MD, and Washington, D.C.