Support
Looking for Enterprise Business or Carrier Support?
Residential/Small Business
Contact Information
Customer Service
Phone: 1-800-320-6144Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Broadband and Fiber Optic TV Sales
Phone: 1-800-262-2200Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Business Sales
Phone: 1-800-262-2200Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Product Help
Broadband
DSL
- DSL FAQs
- Lumos Networks .netVideo Requirements
- DSL Instructions
- Broadband Speed Test
- Equipment Drop-off
Broadband XL
General Information
Lumos Networks TV
General TV Information
- Fiber Optics Availability
- Channel Lineup
- Retail Locations / Equipment Drop-off
- Terms & Conditions with Privacy Notice and Customer Information
Equipment Setup
Voice
Instruction Guides
General
Long Distance
General Information
My Account Online Bill
- Register for My Account
- My Account Login
- User Roles FAQs
- Online Bill Payment Info
- Understanding My Bill
- eBilling FAQs
Bill Mailing Address
Lumos NetworksPO Box 580062
Charlotte, NC 28258-0062
Lumos Networks Security Reminders
- Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
- Lumos Networks will never ask for personal information via email or when you log on.
- To securely end your online sessions, log off after every session.
- Use antivirus software and keep it updated.
- Computer Security FAQs
