Support

Looking for Enterprise Business or Carrier Support?

Residential/Small Business

Service upgrade notices

Contact Information

Customer Service

Phone: 1-800-320-6144 
Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
 

24/7 Technical Support and Repair

Phone: 1-800-320-6144
Email: help@lumosnet.com

Broadband and Fiber Optic TV Sales

Phone: 1-800-262-2200
Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Business Sales

Phone: 1-800-262-2200
Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Product Help

My Account Online Bill


Bill Mailing Address

Lumos Networks
PO Box 580062
Charlotte, NC 28258-0062

Lumos Networks Security Reminders

  • Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
  • Lumos Networks will never ask for personal information via email or when you log on.
  • To securely end your online sessions, log off after every session.
  • Use antivirus software and keep it updated.
  • Computer Security FAQs


Carrier Support

Contact Information

NOC

Phone: 1-877-411-6930 
Email: noc@lumosnet.com

Wireless Carrier Sales

Paul Bodziach
Phone: (412) 366-9845
Email: bodziachp@lumosnet.com
 

Wireline Carrier Sales

Roger Adamiak
Phone: (412) 963-7333 Email: adamiakr@lumosnet.com