Residential/Small Business

Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.

Looking for Enterprise Business or Carrier Support?

Service upgrade notices

Contact Information

Customer Service

Phone: 1-800-320-6144 
Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
 

24/7 Technical Support and Repair

Phone: 1-800-320-6144
Email: help@lumosnet.com

Broadband and Fiber Optic TV Sales

Phone: 1-800-262-2200
Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Business Sales

Phone: 1-800-262-2200
Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday

Product Help

My Account Online Bill


Bill Mailing Address

Lumos Networks
PO Box 580062
Charlotte, NC 28258-0062

Lumos Networks Security Reminders

  • Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
  • Lumos Networks will never ask for personal information via email or when you log on.
  • To securely end your online sessions, log off after every session.
  • Use antivirus software and keep it updated.
  • Computer Security FAQs

Enterprise Business

Our Enterprise Support team is ready and waiting to help with your Lumos enterprise service. Use the contact email and phone numbers below to reach them.

Contact Information

Customer Service

Phone: 1-800-320-6144 
Email: help@lumosnet.com

Sales

1-877-328-9442 or businesssolutions@lumosnet.com
 
Enterprise Business Support

Business

Data Support

Long Distance


Carrier Support

We’re here to help with your Lumos Carrier service. Use the links and phone numbers below to contact the Lumos Carrier support team for assistance.

Contact Information

NOC

Phone: 1-877-411-6930 
Email: noc@lumosnet.com

Wireless Carrier Sales

Paul Bodziach
Phone: (412) 366-9845
Email: bodziachp@lumosnet.com
 

Wireline Carrier Sales

Roger Adamiak
Phone: (412) 963-7333 Email: adamiakr@lumosnet.com