Residential/Small Business
Looking for Enterprise Business or Carrier Support?
Service upgrade notices
Parallel Network Operations Centers
Need help with your Lumos Networks service for your residence or small business? You're in the right place. Use the links and phone numbers below to reach our support staff. Residential customers can also find setup instructions, answers to FAQs, user guides, policies and more for broadband, TV, voice and account management services.
Contact Information
Customer Service
Phone: 1-800-320-6144Email: help@lumosnet.com
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Broadband and Fiber Optic TV Sales
Phone: 1-800-262-2200Email: broadband@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Business Sales
Phone: 1-800-262-2200Email: salesteam@lumos.net
Mon-Fri 8:00 am - 6:00 pm
Closed Saturday and Sunday
Product Help
Broadband
DSL
- DSL FAQs
- Lumos Networks .netVideo Requirements
- DSL Instructions
- Broadband Speed Test
- Equipment Drop-off
Broadband XL
General Information
Lumos Networks TV
General TV Information
- Fiber Optics Availability
- Channel Lineup
- Retail Locations / Equipment Drop-off
- Terms & Conditions with Privacy Notice and Customer Information
Equipment Setup
Voice
Instruction Guides
General
Long Distance
General Information
My Account Online Bill
- Register for My Account
- My Account Login
- User Roles FAQs
- Online Bill Payment Info
- Understanding My Bill
- eBilling FAQs
Bill Mailing Address
Lumos NetworksPO Box 580062
Charlotte, NC 28258-0062
Lumos Networks Security Reminders
- Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
- Lumos Networks will never ask for personal information via email or when you log on.
- To securely end your online sessions, log off after every session.
- Use antivirus software and keep it updated.
- Computer Security FAQs
Enterprise Business
Our Enterprise Support team is ready and waiting to help with your Lumos enterprise service. Use the contact email and phone numbers below to reach them.
Contact Information
Sales
1-877-328-9442 or businesssolutions@lumosnet.com
General Info
Integrated Voice Services
Carrier Support
We’re here to help with your Lumos Carrier service. Use the links and phone numbers below to contact the Lumos Carrier support team for assistance.
Contact Information