Support

Business

Data Support

• SLA Portal Quick Start Guide
• Colocation FAQs

Long Distance

• Long Distance Options
• Long Distance Agreement

General Info

• Voicemail Guide
• Voicemail with Fax Guide

Integrated Voice Services

• IP Centrex Voice Portal Quick Reference
• Auto Attendant
• Integrated Access Local Calling Area
• Broadsoft Assistant Enterprise Guide
• Broadsoft Receptionist Guide
• Integrated Centrex Features Guide
• Business Communicator Product Guide -Android
• Business Communicator Product Guide- PC

General Information

• Lumos Networks Privacy Policy
• Lumos Networks Do Not Call Policy
• Agreement for COM, NET and ORG domains
• Agreement for INFO domains
• Agreement for US domains
• Lumos Networks Tariffs

Bill Mailing Address

Lumos Networks
PO Box 580062
Charlotte, NC 28258-0062

My Account Online Bill

• Register for My Account
• My Account Login
• User Roles FAQs
• Online Bill Payment Info
• Understanding My Bill
• eBilling FAQs

Lumos Networks Security Reminders

• Do not respond to e-mails or pop-ups requesting personal information - such as your Social Security number, banking information, or email logins and passwords.
• Lumos Networks will never ask for personal information via email or when you log on.
• To securely end your online sessions, log off after every session.
• Use antivirus software and keep it updated.
• Computer Security FAQs