Understanding Your Bill

Now your bill is easier to read and to understand. Click on the image below for an overview on some of the changes in the way billing information is now displayed.

Bill Overview

Important Notice About Your April Bill

Beginning April 2016, Lumos Networks customers will see the addition of a property tax pass-through of 4.75% of their monthly recurring charges added to their monthly billing statement (or a maximum of $1,000). In an effort to enhance the performance and provide the unequalled customer experience Lumos customers have come to expect, Lumos has invested more than $200 million to build, upgrade and enhance current Lumos FTTC and Enterprise capabilities. The pass through will allow for the recovery of a portion of the new and existing property taxes imposed by state and local jurisdictions on these investments and on existing facilities owned and maintained by Lumos Networks, while enabling Lumos Networks to continue such investments in an ongoing effort to bring a world-class fiber network to our customers.

Official Contacts

Media inquiries regarding the pass through are to be directed to James Nester, Vice President Marketing & Public Affairs. Investor inquiries are to be directed to Will Davis, SVP Marketing & Investor Relations.

Do you have questions?

Click here to read our FAQs on the subject