User Roles and Permissions FAQ

Who can manage user permissions (roles) for my account?
If your Lumos Networks account has multiple users who have linked to it, there could be one or more users assigned as the “Account Manager” who can manage and change user roles for the account. The features that are viewable by a user will be determined by the role that is assigned to their profile.

Only business users have the ability to manage user roles at this time. Click the Edit Profile link to confirm that the correct profile type is selected for your profile: Business, Residential or Both. If you select Business or Both, you will have the ability to manage user roles once the Account Manager role is assigned to your profile.

 

There are two (2) types of user roles: Account Manager and Technical User.
Account Managers will have access to all features related to account management and bill payment.
Technical Users will only have access to certain technical features and will not have access to the bill pay feature. There can be multiple Account Managers and Technical Users for a single account. See below for a list of current features available to each user role.

 

Account Manager Features:

  • Bill Payment
  • IP Centrex Portal
  • SLA Portal
  • Admin Page

Technical User Features:

  • IP Centrex Portal
  • SLA Portal

 

If I am the Account Manager, how do I change user permissions?
After you are logged in to the Lumos Networks My Account page (https://myaccount.lumosnetworks.com), you will see a link listed on the left column under your username for “Admin Page”. Click the link to access the Account Permissions page where you can view and edit user permissions for those who are connected to your business account.

 

To change permissions you can simply click the checkboxes under Account Manager or Technical User to add or remove that role for a particular user. When finished click the “Save Changes” button.

You will then be required to review and confirm the changes. Select “yes” to accept the changes or click “no” to reject and return to the manage permissions page.

 

Manage Permissions

 

A user’s profile has to first be linked to an account in order for that person to have a role assigned. The current process to link your Lumos account will not change. After logging in, click the “Create Account Link” button, enter your account number and 4 digit PIN. Then click “Link Account”.

An email confirmation will be sent to inform all affected users of the changes to their profile permissions. All Account Managers for the account will also be notified by email.

 

Can a profile be assigned both Account Manager and Technical User roles?
Yes, it is technically possible to assign both roles to a user. However, the profile will default to the Account Manager role. This offers no real benefits since the Account Manager role allows permission to all available account features.

 

 

I am an existing customer. What user role will be assigned to my profiles?
All currently existing profiles within our system will be defaulted to the Account Manager role.

 

 

I am a new customer. What user role will be assigned to my profile?
First, be sure to link your Lumos account to your profile. After logging in, click the “Create Account Link” button, enter your account number and 4 digit PIN. Then click “Link Account”.

 

As a new user your profile will be defaulted to the Account Manger role, unless another user has already been assigned the Account Manager role. In this case your profile will be set to the Technical User role since an Account Manager already exists.

 

I am a residential customer, how can I manage user roles?
Only business users have the ability to manage user roles at this time. Click the Edit Profile link to confirm that the correct profile type is selected for your profile: Business, Residential or Both. If you select Business or Both, your account will be assigned one of the business user roles.

If Residential is selected you will still have full control of your account. Your profile and permissions will not be changed.

 

If there is an unfamiliar user connected to your account or if you have any further questions or concerns with your account, please don’t hesitate to contact Lumos Networks Customer Care at 1-800-320-6144.