Service Upgrades

Lumos Networks is committed to offering a high quality service to our customers. That's why we upgrade and update our fiber network and network services throughout the year to give you a better customer experience.

Get the latest news on planned updates on this page or by contacting Lumos Customer Care on 800-320-6144. Thank you for your patience and loyalty while we work to improve your experience with our services.


After each upgrade is completed, TV and Internet may be down.

For Internet: Please reboot your DSL Modem and/or Router by removing the power cords from the equipment, wait 15 - 30 seconds, then restore the power. Once equipment has completed reboot services should restore.

For Television: On the TV Remote, press "Menu", then "settings", then "Restart system" Once the system reboots, channels and service should restore.

If your services do not restore, please contact Lumos Networks Customer Support at 1-800-320-6144 or email us at help@lumos.net.