A user’s profile has to first be linked to an account in order for that person to have a role assigned. The current process to link your Lumos account will not change. After logging in, click the “Create Account Link” button, enter your account number and 4 digit PIN. Then click “Link Account”.
An email confirmation will be sent to inform all affected users of the changes to their profile permissions. All Account Managers for the account will also be notified by email.
Can a profile be assigned both Account Manager and Technical User roles?
Yes, it is technically possible to assign both roles to a user. However, the profile will default to the Account Manager role. This offers no real benefits since the Account Manager role allows permission to all available account features.
I am an existing customer. What user role will be assigned to my profiles?
All currently existing profiles within our system will be defaulted to the Account Manager role.
I am a new customer. What user role will be assigned to my profile?
First, be sure to link your Lumos account to your profile. After logging in, click the “Create Account Link” button, enter your account number and 4 digit PIN. Then click “Link Account”.
As a new user your profile will be defaulted to the Account Manger role, unless another user has already been assigned the Account Manager role. In this case your profile will be set to the Technical User role since an Account Manager already exists.
I am a residential customer, how can I manage user roles?
Only business users have the ability to manage user roles at this time. Click the Edit Profile link to confirm that the correct profile type is selected for your profile: Business, Residential or Both. If you select Business or Both, your account will be assigned one of the business user roles.
If Residential is selected you will still have full control of your account. Your profile and permissions will not be changed.
If there is an unfamiliar user connected to your account or if you have any further questions or concerns with your account, please don’t hesitate to contact Lumos Networks Customer Care at 1-800-320-6144.